Privacy Policy

Effective Date: 01/01/2016

Last Updated: 27/09/2025

1. Introduction

Welcome to VRL PRO DIGITAL (“Company,” “we,” “our,” or “us”). We are a professional digital marketing, web development, and creative media agency based in Vadodara, Gujarat, India, serving international clients across the USA, UK, EU, UAE, and worldwide.

This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal data when you access our website www.vrlpro.com (“Website”) or use our services.

We are committed to protecting your privacy and complying with applicable data protection laws, including but not limited to:

  • The General Data Protection Regulation (GDPR) (EU)
  • The California Consumer Privacy Act (CCPA) (USA)
  • The Personal Data Protection Bill (India, under IT Act 2000 & amendments)
  • Other applicable international privacy regulations

By using our Website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue using our services.

2. Definitions

  • “Personal Data”: Any information that can identify an individual, such as name, email, phone, payment details.
  • “Processing”: Any operation performed on data, including collection, storage, use, sharing, and deletion.
  • “Cookies”: Small data files stored on your device to improve website experience and track analytics.
  • “Third-Party Service Providers”: Companies we engage for payment processing, hosting, analytics, and marketing.
  • “You” / “Client” / “User”: Any visitor, customer, or partner accessing our Website or services.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information You Provide

  • Full name
  • Business/company name
  • Email address
  • Phone number
  • Billing address
  • Project details, brand materials, or assets you provide

3.2 Payment Information

  • Payment details (credit/debit cards, UPI, bank transfers) processed securely by third-party providers such as Stripe, PayPal, Razorpay, or banks
  • We do not store full payment card details on our servers

3.3 Technical & Device Data

  • IP address
  • Browser type and version
  • Operating system
  • Device information (desktop, mobile, tablet)
  • Location data (approximate, via IP)
  • Cookies, tracking pixels, and log files

3.4 Automatically Collected Data

  • Website usage statistics (pages visited, time spent, navigation flow)
  • Interaction with forms, chatbots, or booking systems (Calendly, WhatsApp, etc.)

4. How We Use Your Information

We process your data for legitimate business purposes, including:

  1. Service Delivery
    • To provide digital marketing, web design, development, video, animation, and VFX services.
  2. Payments & Billing
    • To process transactions, send invoices, and maintain financial records.
  3. Communication
    • To respond to inquiries, provide project updates, or send critical service notices.
  4. Marketing (with consent)
    • To send newsletters, case studies, and promotional offers.
    • You may unsubscribe at any time.
  5. Analytics & Improvements
    • To monitor website traffic, campaign effectiveness, and service performance.
  6. Legal Compliance
    • To comply with tax laws, anti-fraud regulations, and contractual obligations.

5. Legal Basis for Processing (GDPR Compliance)

We process your data under the following lawful bases:

  • Consent: When you voluntarily provide data (e.g., newsletter signup, form submissions).
  • Contract: When processing is required to fulfill a client agreement.
  • Legal Obligation: For compliance with tax, invoicing, or court requirements.
  • Legitimate Interests: To improve our services, prevent fraud, and protect security.

6. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Payment Processors: Stripe, PayPal, Razorpay, or banks to complete transactions.
  • Technology Providers: Hosting (AWS, Hostinger, Cloudflare), analytics (Google Analytics, Meta Pixel), email services (Zoho, Mailchimp).
  • Business Partners: White-label agency partners under confidentiality agreements.
  • Legal Authorities: If required by law, regulation, subpoena, or legal process.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Improve website performance
  • Track conversions (Google Ads, Facebook Ads, LinkedIn Ads)
  • Personalize user experience
  • Conduct analytics and remarketing

You can manage or disable cookies in your browser settings. For EU/California visitors, we display a cookie consent banner.

8. Data Storage & Retention

  • Data is stored securely on servers with SSL encryption, firewalls, and restricted access.
  • Payment details are handled by third-party PCI-DSS compliant providers.
  • We retain client records, invoices, and contracts for up to 7 years (legal compliance).
  • Marketing data is retained until you unsubscribe.

9. International Data Transfers

As an India-based company serving global clients, your data may be transferred internationally.

We ensure safeguards such as:

  • GDPR Standard Contractual Clauses (SCCs)
  • Data minimization and encryption
  • Compliance with cross-border data regulations

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Receive data in a machine-readable format.
  • Right to Object: Opt out of marketing or certain processing.
  • Right to Withdraw Consent: At any time.
  • Right to File a Complaint: With a supervisory authority in your region.

To exercise your rights, email us at info@vrlpro.com.

11. Children’s Privacy

Our services are not directed to children under 16 years old.
We do not knowingly collect data from minors. If you believe we have, please contact us for deletion.

12. Data Security

We take strong security measures including:

  • SSL encryption for all communications
  • Secure servers and firewalls
  • Access restricted to authorized personnel only
  • Regular backups and monitoring

13. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify users prior to such changes.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised effective date.

16. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

VRL PRO DIGITAL
Vadodara, Gujarat, India
📧 Email: info@vrlpro.com
🌐 Website: www.vrlpro.com